Frequently Asked Questions


You have a question? We have the answer!
Here are the answers to the most common questions we are asked.
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DELIVERY

How long does delivery take?

If all the items on your order are in stock, we normally deliver within 10 to 14 working days. Please allow at least 14 working days for delivery before contacting us.

How much does Post & Packing cost?

Postage and packing cost just £5.99 per order, no matter how large or small.

Where do we deliver to?

Delivery can be to any UK address including the Channel Islands, we are sorry but we do not deliver to addresses in Southern Ireland or BFPO and PO Box addresses.

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PAYMENT

Is ordering online safe and secure?

To ensure secure payments online, we have taken all measures necessary to guarantee the confidentiality and security of information sent via Internet. This website therefore uses a secure SSL (Secure Socket Layer) payment module. Paying by credit/debit card on a secure SSL site is as safe as it would be on the high street.

Which credit cards are accepted on www.ideascomfort.co.uk?

VISA and MASTERCARD are accepted on www.ideascomfort.co.uk.

Where should I send my cheque?

NEW ADDRESS! --> Please send your check made out to Ideas Comfort to the following address, and don't forget to write your name and email address on the back of the cheque: Ideas Comfort - PO Box 1202 - Spalding, PE11 9FA

I’m unable to get on the online payment page. What should I do?

Please check the advanced options of your browser. Be sure to activate the SSL 2 and SSL 3 functions that are needed for the access to the online payment page.

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YOUR GIFTS

I understand that I will receive a gift with my order. However, the gift does not interest me. How can I be sure I don't receive it?

In your basket, simply tick the box "I do not want to benefit from this offer" if you do not wish to receive the gift.

The gift you offer does not suit me. May I receive a different gift?

Every month, we select a gift and special offer for you. However, if you have received another offer by mail, quote the order code in the "you have an order code" section of your basket. You will find this code below your address, or at the back of your catalog.

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YOUR ORDER

How can I check the contents of my shopping basket?

It's very simple! You may view the contents of your basket at any time by clicking on "My Basket" at the upper right-hand side of the screen.

How do I place a quick order?

It's very simple! Have your Ideas Comfort catalogue handy. Click on "Quick order" at the upper right-hand side of the screen, just under your basket. Enter the product reference and quantity for each item and validate your order.

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EXCHANGE, RETURN, REFUND

If I am not satisfied with a product, what should I do?

We recommend you return the item to us by recommended mail in order to exchange it. Please include the right-hand section of your bill, the back of which you should fill out completely. Please send back your order to this following address : Ideas Comfort - PO BOX 1202, Spalding, PE11 9FA.

How long are the products guaranteed?

You will be refunded for any item that is damaged, faulty or unsuitable or this item will be replaced free of charge within one year from purchase, subject to normal conditions of use (this excludes underwear, bathing suits, footwear, cosmetics and items of hygiene, razors, epilators, disposable items, etc.).

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NAVIGATION ON THE WEBSITE

How can I view the contents of my shopping basket?

It's very simple! You may view the contents of your basket at any time by clicking on "My Basket" at the upper right-hand side of the screen.

I have a question. What can I do?

If you do not find your answer in these "FAQ" or if your question has not been addressed, you can reach us at 0844 481 2209 or contact us via our Contact page.

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MISCELLANEOUS

I recently moved house. How can I update my personal details?

To update your personal details, simply login to your personal account and click on "Your personal details". Any changes you make will be saved automatically.

I cannot find my customer reference. What can I do?

New! You can now log to your account using your email address! You can also contact us by phone 0844 481 2209 from 8.30am to 5pm, Monday to Friday. We will be happy to assist you.

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